RETURN AND WARRANTY POLICY
Just a reminder. Hrs of operation are 9-5 cst Monday through Friday.
If y’all need to get in contact with us please Email firstname.lastname@example.org Please leave important information such as…
-name shows on order
-good contact number
And we will get with you asap.
*Please Do not dm through Facebook or instagram with issues or concerns. Please Send an email and give us at least 24 hrs to respond. After that please feel free to call 918-924-7449. *Do not text. Text messages will be ignored. Phone calls and text at 2am is not cool… so from here on out phone will be left at the shop and we won’t be reachable until hrs of operation the following day or after the weekend.
I do have a family and life outside of knives and they deserve my attention and presence.
**** RETURNS AND WARRANTY ****
PRODUCTION KNIFE WARRANTY I offer a ONE MONTH warranty on all production knives.
Warranty period starts day of delivery. This will cover any kind of defect in material or craftsmanship, free of charge. The warranty does not cover abuse, misuse, or modifications! Modifications will immediately VOID the warranty, unless modifications are performed by an approved business! Abuse and misuse are determined at my discretion, upon receipt of the knife.
I DO NOT offer "SPA" treatments on production knives.
I DO NOT offer sharpening on production knives
Please reach out to Cris Burns for all warranty related issues. Cris burns also has replacement hardware for previous and older soc models if needed and if still available. Cris Burns here on Facebook and @serpents_run_customs on Ig. Dm or email him directly for any warranty concerns.
***Returns are only for defective products. ***
Returns and refunds on all products will not be given because “Something has come up..” “unexpected deaths” “unexpected bills” etc. with buyer. Buyer understands and agrees to this my completing an order.
**** CUSTOM KNIFE SPA AND WARRANTY ****
I offer a Limited Lifetime Warranty on all my CUSTOM knives/tools. This will cover any kind of defect in craftsmanship free of charge.
The warranty does not cover abuse, misuse, or modifications! Modifications will immediately VOID the warranty!
Abuse and misuse are determined at my discretion, upon receipt of the knife. “SPA” Treatments will have a minimum charge of $150. Depending upon extent of cleaning and/or refinishing work that needs to be completed, that fee may increase.
Any repair costs will not be quoted until the knife is in hand. I will NOT modify any knives after delivery has been accepted.